RETURNS

We will accept a return of your items for a full refund for any or no reason, provided we are notified within 30 days of receipt of delivery.

Only items purchased directly from our online store can be returned using the procedure described below. If you purchased your items at a retail store or from another website, these items must be returned to the original store or site from which they were purchased.

If for any reason you are not happy with your items, please follow the Returns Procedure outlined below. We reserve the right to refuse the return of items which are not returned in accordance with our Returns Procedure and we may request that you pay for the shipping of such goods back to you. Our Returns Procedure does not affect your statutory rights.

Incorrect Item(s)?

Please report all shortages, damages or discrepancies in your shipment within 14 days of receipt. We will then raise an investigation and respond as necessary.

Unsuitable Item(s)?

You may return items to us at any time within 28 days of receipt for a refund (excluding any delivery charges incurred) if the item is “as new”. We class “as new” condition as unused and packaged as dispatched.

Faulty Item(s)?

In the unlikely event that you receive a faulty or damaged item, please contact us within 28 days of receipt detailing your original order number and details of the problem. We will assess the issue immediately and, where necessary, arrange for repatriation of the goods for inspection. If the item subsequently deemed faulty due to a manufacturing issue, we will process a refund for both the purchase cost of the items, and also any postage costs* incurred within 14 days of receipt.

Please note, we reserve the right not to refund return postage costs if they are deemed too expensive. Please contact suppor@sujatakumarisahu.in if your expected return postage cost exceeds £20 GBP.

Shipping Costs

Your items must be returned with shipping costs prepaid, and we recommend the use of an insured parcel service, such as Royal Mail in the UK, or DPD internationally. When returning items we recommend that you obtain proof of posting and a parcel tracking number in order to claim for loss in the unlikely event that your product goes missing. You are responsible for all shipping and handling costs on returned items and you bear the risk of loss during shipment.

However you choose to return your items to us, the items remain your responsibility until received by us, so please take reasonable care of the items you are returning. It is essential that any returned items (unless faulty) are returned in “as new” condition, so please ensure that your return is packed and sealed securely – in or with the original packaging if possible.

Your refund will be processed within 14 days of our receipt of your “as new” items. Your refund will be credited back to the same method of payment you used to make your original purchase.

We are only able to process your return and issue your refund once we’ve received your product. We cannot issue refunds for items we do not receive, and we may withhold your refund or charge you for items that are received in defaced, used, soiled or damaged condition.

Please note that perishable items cannot be exchanged or refunded except where items are received in error or with visible faults.

Returns Procedure

If you would like to return your items, please follow this process.

  1. A Returns Form was sent to you via email when you originally purchased the items. Please print and complete the Returns Form, being sure to note:
    1. The Quantity of items you are returning,
    2. The Reason Code for why you are returning the items, and
    3. Any additional comments.
  2. Package your items securely, ensuring the completed Returns Form is included.
  3. Then post your package back to us as follows:
    1. For customers in the United Kingdom, please use Royal Mail Tracked Returns to generate a free returns label. You can then drop your parcel off at any UK Post Office to be returned for free. Please be sure to retain your proof of postage.
    2. Or for customers elsewhere in the Rest of the World a carrier of your choice to this address:

              Sujata Kumari Sahu

Exchanges

Please note we do not offer exchanges. Instead, if you require alternative products than those you originally ordered:

  1. Please return the unwanted items to us for a full refund using the Returns Procedure outlined above, and
  2. Place a new order on our website for the product(s) you require.

This is the fastest way to receive your alternative product(s).

Refunds

Refunds are processed within 14 days of receipt of returned items, after they have been fully inspected by our Returns team and subject to the aforementioned terms.

Legal

This Returns Policy is in addition to, and exceeds, your Statutory Rights. Customers’ statutory rights are not affected by any of these terms of trading. In the event of any dispute, Indian law shall apply.

Questions?

If there is any damage to the packaging of your items on delivery, you can’t find your returns form, or if you have any other questions about the delivery and shipment of your items, please contact us at support@sujatakumarisahu.in